Energy Comparison: FAQ

After you confirmed your energy switch with CHECK24 it takes about four to ten weeks until your new energy supplier starts providing energy. There will not be any interruption in your energy supply during the whole switching process.

Switching energy supplier with CHECK24 is free of charge. You will not have to pay any fees for the switching process.

After you have completed your energy switch, your new energy supplier will contact you within three weeks. If there is no confirmation from your supplier within three weeks, please contact your supplier or our customer service.

Your energy supply will not be interrupted during the switching process. Your local energy supplier is legally obliged to provide energy. In the event that your new energy supplier cannot immediately provide energy to you, your local provider will take care of it.

You don't need technical modifications during switching process. Your local grid operator continues to take care of the continuous maintenance and the meter-reading services.

At the process of entering data you have to select “Ja” for “Neueinzug”, if you are moving house. We also need the date you will be moving in. Please select “Erstbezug” if it is a first-time occupancy. We need this information for a correct registration. In case you are moving, you have to terminate your contract with your gas or electricity supplier by yourself. Whether you are moving house or just switching your supplier:  There will not be any interruption in your energy supply.

It is the job of the local grid operators to handle all network faults and possible blackouts. They have to restore all power connections as soon as possible. You may call the local grid operator if you experience a blackout at your home. If you do not know who is your grid operator you can ask your energy supplier.

Usually your new energy supplier will contact your old supplier to cancel your contract. You should cancel your contract by yourself in these three exceptional cases:

You have a special right of termination (“Sonderkündigungsrecht”), in case your current energy supplier has raised prices, if you move house or if your cancellation period is due within four weeks. If your cancellation period is short, we recommend you to cancel your contract by yourself to avoid an automatic contract extension.

You have a special right of termination, if your energy supplier has raised prices or if you are moving. For further details please check you energy contract.

Anyone who heats with a night storage heater can usually switch his electricity supplier. If your heater is powered by electricity, you can choose a special tariff ("Heizstromtarif") There is only one exception: When the consumption of your night storage heater and the household electricity are measured together using a one-tariff meter (“Eintarifzähler”). A one-tariff meter does not differentiate between high ("HT") and low tariffs ("NT") (also called day and night electricity). In all other cases, you can switch your energy supplier. In addition to the local suppliers, more and more alternative suppliers are offering cheap heating electricity tariffs. With our electricity comparison for heating ("Heizstromvergleich”), you will find the right supplier in just a few seconds.

There are special tariffs for heat pumps. In addition to the respective basic supplier, more alternative energy suppliers are also offering special tariffs for heat pumps. Our electricity comparison for heating  ("Heizstromvergleich") shows the tariffs for heat pumps available in your area.

If you have an electricity meter for two tariffs, you can specify your energy comparison under the option "individual settings" ("Individuelle Einstellungen"). All you have to do is enter what percentage of your electricity consumption will be in off-peak hours, i.e. what percentage of your electricity you consume at night. You will then receive a list of all suppliers who supply customers an electricity meter for two tariffs.

A smart meter is an intelligent electricity meter consisting of a digital electricity meter and a communication device (gateway). You can recognize a smart meter by the fact that it shows your electricity consumption on a digital display. Smart meters are usually white. Most of the used electricity meters still come with mechanical roller counters, these meters are usually black. Since January 2020 you are obliged to have a smart meter installed in your household when your annual electricity consumption tops 6,000 kilowatt-hours. If you are not sure whether you have an intelligent electricity meter, please contact your energy supplier or grid operator.

You usually receive a new customer bonus ("Neukundenbonus") at the end of the first year of the contract. You will either get the bonus as a separate bank transfer from your supplier, or your bill will be reduced by the amount of the bonus at the end of the year. Receiving a new customer bonus requires that you have not concluded a contract with the same energy supplier in the past six months.

Depending on the energy supplier you receive the immediate bonus (“Sofortbonus”) in four to twelve weeks after the energy supply starts. The requirement for the payout is that you have not concluded a contract with your energy supplier in the past six months.

You will receive this immediate bonus exclusively from CHECK24 if you have not yet concluded a contract with your supplier in the past six months. The bonus will paid out between four and twelve weeks after the energy supply has started.

You usually receive the new customer bonus (“Neukundenbonus”) after the first year of energy supply. You receive the immediate bonus (“Sofortbonus”) within the first three months after the start of supply. While the immediate bonus is often a fixed amount, the amount of the new customer bonus often depends on the actual consumption.

Some energy suppliers offer a bonus to customers who switch their supplier for the very first time. You receive this so called “Erstwechslerbonus” from the respective provider or directly from CHECK24. The type of first-time user bonus depends on the tariff.

You receive your new customer bonus (“Neukundenbonus”) if your supplier has delivered energy for the full twelve months. Make sure to terminate your contract on time so that your contract will not automatically extended.

The “Abschlagsrabatt” is a discount on your monthly payment. In the case of consumption-dependent discounts (e.g. on the working price). Your energy supplier calculates the discount based on the energy consumption you have entered into the comparison calculator. At the end of the year, the discount and your total cost will be calculated based on your actual consumption. Any differences in owed costs will be billed accordingly.